Customer Service Survey

We conduct customer service survey based on the list of the names of your clients .In this survey there will be  several questions; some of these questions tackles skills issues such as how much knowledge the front line staff know about the nature of the service or the product .if it shows that little is known, then training is suggested. In the survey, there will be a question about how good the staff is in communicating with the customer, if a deficiency is there then we suggest to train the staff on the communication skills.

The survey will show us what the problem issues are and how long it takes to address them .Here we have to study the action process and how it can be speeded up.

Or what we can do is that every time the customer comes in contact with service staff we immediately survey the customer and get immediate feedback. This process takes longer time but it captures the immediate feedback of the customer.

We then compare the skill set with the customer feedback and that way we determine where the problem is and draw an action plan on how to address the issues that are coming out of the survey.

The other step which needs also to be done is to survey the staff themselves because for example some staff could be very skilled but they are demotivated, may be they have an issue with compensation or with work environment .Once we identify the demotivating factors we can address them and thus bring the performance level up.                                                                                                                                                                      The three surveys; the staff skill survey,  the customer’s survey, Soft skills and management training the staff survey all can be done on line on web sites. We will provide you with all the feedback and suggested action list that will help address the problems .The feedback you get is almost instant and you have the choice to get the feedback in full details or the summary of it.